Support

Most of our apps collect nothing at all — they run entirely on your device. Some apps offer optional online or multiplayer features; when you use those, a small amount of session data (an anonymous ID, a display name you choose, and your in-game actions) is sent to our backend so the feature can work. Apps also check our update server for updated app content, which sends a random installation identifier and, after a crash, a short error description. We never collect your real name or location. Apps that offer an email-based backup or account-transfer feature use your email address only to verify that account, and apps that offer an AI reading feature send the photo, text, or audio you choose to an AI provider that you set up yourself. See our Privacy Policy for details.

Content you create offline stays on your device only and is not synced to our servers. When you use an app’s online or multiplayer features, the data needed for that shared session is sent to our backend so other players can take part; it is used only to run the session. Use your device’s iCloud or local backup to preserve on-device data.

Please use the contact option below. Include your device model, iOS version, and the name of the app so we can help you faster.

Try fully closing and reopening the app, restarting your device, and making sure you are running the latest version from the App Store. If the issue continues, contact us below.

Why isn’t my time on the leaderboard?
A time is submitted only when you solve a puzzle without help — no hint and no auto notes. The result screen tells you when a time was not recorded. Puzzles solved counts every win, assisted or not.

タイムがランキングに載りません
タイムが送られるのは、ヒントも自動メモも使わずにクリアした回だけです。記録されなかったときは結果画面にその旨が出ます。累計クリア数は補助を使った回も数えます。

I can’t see the rankings.
Rankings come from Apple’s Game Center, so you need to be signed in to it. You cannot sign in from inside the app: open Settings › Game Center on your device. Everything else works whether you are signed in or not.

ランキングが見られません
ランキングは Apple の Game Center のものなので、サインインが必要です。アプリの中からはサインインできません — 端末の「設定 › Game Center」から行ってください。サインインしていなくても、ほかの機能はすべて使えます。

When does the daily puzzle change?
At 00:00 UTC. Everyone in the world gets the same five puzzles that day.

デイリーはいつ変わりますか
協定世界時の 0 時（日本時間の朝 9 時）です。その日の 5 問は世界中で同じ問題です。

Will my records move to a new phone?
There is no account, so your records live on the device. Restoring the new phone from an iCloud or computer backup brings them across.

機種変更したら記録は引き継げますか
アカウントの仕組みがないため、記録は端末の中にあります。新しい端末を iCloud かパソコンのバックアップから復元すれば一緒に移ります。

I bought the app — why am I being asked to pay again?
You are not. There is nothing to buy inside the app, so there is no “restore purchases” button. Download it again from the App Store with the same Apple Account, or use Family Sharing.

購入したのに、また支払いを求められます
アプリ内で売っているものはありません（だから「購入を復元」ボタンもありません）。同じ Apple アカウントで App Store から再ダウンロードするか、ファミリー共有をお使いください。

The text is small, or hard to read.
The app’s own Settings has three themes (paper, night, high contrast) and three text sizes.

文字が小さい・見づらいです
アプリの設定に、テーマ 3 種類（紙・夜・はっきり）と文字サイズ 3 段階があります。